Please use this identifier to cite or link to this item: http://hdl.handle.net/11434/1694
Title: The key determinant factors of clinical information systems user satisfaction: Lessons learnt from an Australian case study
Authors: Wickramasinghe, Nilmini
Other Authors: Haddad, Peter
Keywords: Clinical Information Systems
Key Functionalities
Functionality
Efficiency of Use
Graphical User Interfaces
GUI
System Design
System Training
Communication
Collaboration
Information Exchange
User-Computer Interface
User Satisfaction
Issue Date: 2018
Citation: Haddad, P., & Wickramasinghe, N. (2018). The Key Determinant Factors of Clinical Information Systems User Satisfaction: Lessons Learnt From an Australian Case Study. HICSS. doi: 10.24251/hicss.2018.382
Haddad, P., & Wickramasinghe, N. (2018). The Key Determinant Factors of Clinical Information Systems User Satisfaction: Lessons Learnt From an Australian Case Study. HICSS. doi: 10.24251/hicss.2018.382
Conference Name: 51st Hawaii International Conference on System Sciences (HICSS-51)
Conference Location: Hilton Waikoloa Village, Big Island
Abstract: Driven by the escalating pressures to enhance its outcomes within its limited resources, the healthcare industry is increasingly investing in various clinical information systems. Although user satisfaction is key to realizing the benefits of these large invests, the determinant factors for user satisfaction with clinical information systems are still not well understood. This study addresses this need by qualitatively investigating the relationships between the overall satisfaction with clinical information systems and five key aspects of clinical information systems, namely key functionalities, efficiency of use, intuitiveness of graphical user interfaces (GUI), communication, collaboration, and information exchange, and interoperability and compatibility issues. The findings resulting from both descriptive and thematic analyses show that clinical information systems are still in their infant stage and that their maturity is highly questionable. Simpler clinical information systems are likely to be more satisfying than more complex systems. System design and training provided are also key factors as the study finds.
URI: http://hdl.handle.net/11434/1694
DOI: 10.24251/hicss.2018.382
Type: Conference Paper
Affiliated Organisations: Health Informatics
Appears in Collections:Health Informatics

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